The questions everyone asks.

No. You can buy a ticket with just your phone number and your state. Your ticket reference is sent by SMS and that is your proof of entry. An account is optional and only useful if you want a dashboard to track your tickets across draws.

Daily draw tickets are ₦500 each. Saturday jackpot tickets are ₦5,000 each. After buying 10 regular tickets in the active jackpot week, you can choose to buy one Saturday jackpot ticket for ₦500 instead of the standard ₦5,000.

Daily draws happen at 20:00 WAT every day except Saturday. The jackpot draw is at 21:00 WAT every Saturday. Ticket sales close one hour before each draw.

No. Surewina is licensed under Nigerian lottery law and we only accept players resident in Nigeria with a Nigerian phone number. Players from outside Nigeria are not legally permitted by our licence.

Card, bank transfer, USSD, and supported wallet options. Payments are handled through secure payment processors. Surewina does not store your card details.

No. The ticket price you see is what you pay. Surewina absorbs standard payment processor fees.

Tickets are non-refundable except where the draw is cancelled or a verified duplicate charge/payment error occurred. For payment issues, email payments@surewina.ng with the transaction reference.

You'll get an SMS within minutes of the draw if you won. You can also check the public results archive at /results and search by your ticket reference any time.

You have 7 days from the draw to start your claim. If you choose cash, you may need to complete KYC before payout.

Yes, where cash conversion is available. If you choose cash, withholding tax may apply depending on prize value and applicable Nigerian law.

You may be able to switch your claim option within the stated claim window. After the final confirmation window closes, your choice becomes final.

After KYC is approved, payout is initiated to your verified bank account. Bank processing times can vary.

Product prize delivery or collection instructions appear in your claim flow. We verify the ticket, confirm your details, then fulfil the prize.

Every draw publishes a seed hash before it runs and reveals verification data after. This allows the result to be checked against the public audit trail. See /audit for the full method.

Surewina is designed around public auditability: ticket references, draw timestamps, seed commitments, and result archives are made available for verification.

Send your evidence to compliance@surewina.ng. If the public verification data does not match the published result, that is treated as a serious dispute.

Agents are approved sellers who can help customers buy tickets. The ticket belongs to the customer whose phone number is attached to the purchase.

Yes, provided the agent is registered and the ticket reference is issued by Surewina. You can always check a ticket reference on the check-ticket page.

Agent applications open through the agent onboarding route when available. Approved agents complete training, KYC, and agreement checks.

Yes. You can set spending limits from responsible play settings. Once a limit is active, purchases above the limit are blocked.

Yes. You can self-exclude for a fixed period. During exclusion, you cannot buy tickets.

Use the responsible play page or contact support. You can request self-exclusion and account-level purchase blocking.